Frequently Asked Questions
Orders
How do I place an order?
Choose your colour and size on the product page, set the quantity and select Add to Cart. Open your basket to review the items before continuing to checkout, where you enter your delivery and payment details.
Can I change or cancel an order?
Email your order number and the requested change as soon as possible. You can request a change or cancellation before dispatch; after dispatch, follow the return process described in our Refund Policy.
Delivery
What does UK delivery cost?
Shipping within the United Kingdom is complimentary. There is no minimum order value for this UK shipping offer.
How long does delivery take?
Processing takes 1 to 2 business days, Monday to Friday, followed by transit of 4 to 6 delivery days, Monday to Saturday. Public holidays are excluded. The order cut-off is 2:00 PM GMT/BST (UK time); the two stages use the separate day definitions shown here.
How do I track my order?
Use Track Order to look up your delivery. Your dispatch email also contains tracking information, so keep your order number and the email address used at checkout to hand.
Returns and Refunds
How do I request a return?
Email your order number and the items you wish to return within 30 days of delivery. Our support team confirms the return instructions and address; register your return before posting it. Read our Refund Policy for the full conditions.
Can I exchange a size or colour?
Exchange for another size or colour within 30 days of delivery. Email your order number and preferred option to info@tesslara.com. We reserve and send the replacement as soon as you register the exchange. Tesslara pays both the return postage and replacement delivery. If your requested option is unavailable, we arrange a refund instead.
Who pays the return postage?
You pay return postage for a change-of-mind return when requesting a refund. Tesslara pays for the return of faulty or incorrect items, and covers both postage journeys for a size or colour exchange.
When will I receive my refund?
We process refunds within 5 business days of receiving your return, using your original payment method. Your payment provider then posts the credit to your account according to its processing schedule.
Products and Sizes
How do I choose a size?
Review the size choices for the product you are viewing and choose the option you wish to order. For help, email the product link and your question to info@tesslara.com.
How do I see another colour?
Select a colour image on the product page to view its main photograph. The selected colour and size appear in your basket, where you can check them before paying.
Payment
Which payment methods can I use?
Card options include American Express, Mastercard and Visa. PayPal, Apple Pay, Google Pay and Shop Pay are also shown where supported; wallet availability depends on your device and checkout. Orders for the United Kingdom are priced in GBP.
Contact
How do I contact Tesslara?
Email info@tesslara.com or use the form on our Contact page. Email support is available from 9:00 AM to 6:00 PM GMT/BST (UK time); include your order number for an order query.
Contact
Brand Name: Tesslara
Operated by: Lumora Media LLC
Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
E-Mail: info@tesslara.com
Telephone: +44 7427 818896
Email and telephone support: 9:00 AM to 6:00 PM GMT/BST (UK time)