Frequently Asked Questions
Orders
How do I choose an option?
Open the product page and select the colour and size you want before adding it to your bag. Review those choices in your bag before continuing to checkout.
Can I change or cancel my order?
Email your order number and the change you need before dispatch. An order can be cancelled and refunded before it is dispatched; after dispatch, follow the return process once it arrives.
Shipping
How much is delivery?
Shipping within Australia is complimentary on every order. There is no minimum order value to qualify.
When is my order processed?
Processing takes 1 to 2 business days, Monday to Friday, excluding public holidays. Orders placed before 2:00 PM AEST/AEDT (Sydney time) on a processing day start that day; later orders start on the next processing day.
How long does transit take?
Transit takes 4 to 6 delivery days, counted Monday to Saturday, excluding public holidays. This is the period after processing and dispatch; see the Shipping Policy for the separate stages.
Returns and refunds
How do I start a return?
Email info@tesslara.com within 30 days of delivery with your order number and the item you want to return. Support supplies the return address with the return confirmation, so register the return before posting it.
Who pays return postage?
You pay the postage for a change-of-mind return for a refund. Tesslara pays for returns involving faults, damage or an incorrect item, and for both directions of an exchange.
Can I exchange a size or colour?
Exchange for another size or colour within 30 days of delivery by emailing your order number and preferred option. We reserve and send the replacement as soon as you register the exchange. Tesslara pays both the return postage and the replacement delivery. If your requested option is unavailable, we arrange a refund instead.
When will my refund be processed?
We process refunds within 5 business days after the returned item arrives, using the original payment method. Your payment provider then posts the credit to your account; contact us with the order number if you need help following it up.
Product and sizes
Where are the available sizes?
The size selector on each product page shows the options for that product. Choose a size before adding the item to your bag, and check it again in the order summary.
How can I ask about a product?
Email the product link and your question to info@tesslara.com. Include the colour or size you are considering so support can focus on that option.
Payment
Which payment methods are available?
Cards include Visa, Mastercard and American Express. Wallets include PayPal, Shop Pay, Apple Pay and Google Pay; wallet buttons depend on your device and account setup.
Which currency will I pay in?
Product prices are shown in Australian dollars, AUD. Review the currency and final amount in the checkout before confirming your payment.
Contact
How can I contact Tesslara?
Use the contact form or email info@tesslara.com with your question. Email support hours are 9:00 AM to 6:00 PM AEST/AEDT (Sydney time).
Contact information
Brand Name: Tesslara
Operated by: Lumora Media LLC
Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
E-Mail: info@tesslara.com
Email support: 9:00 AM to 6:00 PM AEST/AEDT (Sydney time)