Terms of service
Shopping with Tesslara
Tesslara is operated by Lumora Media LLC. These terms describe the purchase process and the use of this online store. The business and contact details appear at the end of these terms. The Shipping Policy, Refund Policy and Privacy Policy explain the corresponding parts of your order and personal information.
Product information and options
The product page shows the description, images, available options and price for the item. Select the colour and size you want before adding it to your bag. Review the selected options and quantities in the order summary before completing checkout.
An image can include styling items alongside the product. The product title and description identify what is offered for purchase. Contact support with the product link if you need help identifying an option before ordering.
Prices and currency
Store prices are shown in pounds sterling, GBP. The final checkout summary shows the items, quantities and total before payment is confirmed. UK shipping is complimentary under the Shipping Policy.
The amount confirmed for an order is recorded in the order confirmation. Keep that confirmation with your payment record. If you notice a discrepancy between the order details and the payment record, email support with the order number and the details you want checked.
Placing an order
Enter accurate recipient, delivery and email details at checkout. The email address is used for order and dispatch information, and the delivery address is used for the parcel. Check the street number, unit number, postcode and selected country before submitting the order.
Review the item name, chosen colour and size, quantity and total before confirming payment. Keep the confirmation email as the reference for your purchase and quote the order number whenever you contact support about it.
Payment
Checkout presents the payment methods available for the order. Card options include American Express, Mastercard and Visa; PayPal, Apple Pay, Google Pay and Shop Pay are also shown where supported. Follow the instructions for the method you select and review the final amount before authorising payment. Any wallet displayed can depend on the device and payment setup used to visit checkout.
Use a payment method that you are authorised to use. Payment information is handled through the checkout and the chosen payment provider. The Privacy Policy explains the information used to support the order, and the Payment Policy explains the store currency and payment process.
Processing and delivery
Processing takes 1 to 2 business days, Monday to Friday, excluding public holidays. The daily cut-off is 2:00 PM GMT/BST (UK time). Orders before the cut-off on a processing day start that day; later orders start on the next processing day.
Carrier transit takes 4 to 6 delivery days after dispatch, counted Monday to Saturday and excluding public holidays. These stages use different calendars and must be read separately. The Shipping Policy explains tracking, delivery concerns and help with lost or damaged parcels.
Changes and cancellation
Request a change or cancellation by emailing your order number before dispatch. For an address change, include the full corrected address. A cancellation arranged before dispatch receives a full refund.
After dispatch, you can exercise your statutory cancellation right and follow the return instructions when the parcel arrives. Read the Refund Policy for the voluntary return window, condition requirements and the separate treatment of faulty or incorrect items.
Returns, exchanges and refunds
A change-of-mind return can be registered within 30 days of delivery. You pay return postage when choosing a refund for a change-of-mind return. Tesslara pays return postage for faulty, damaged or incorrect items and for the free exchange service.
Exchange for another size or colour within 30 days of delivery by emailing your order number and preferred option. We reserve and send the replacement as soon as you register the exchange. Tesslara pays both the return postage and the replacement delivery. If your requested option is unavailable, we arrange a refund instead.
Refunds are processed within 5 business days after the returned item arrives, using the original payment method. The Refund Policy gives the full process and explains the difference between voluntary returns and statutory consumer remedies.
Consumer rights and responsibility
The rights and remedies provided by the Consumer Rights Act 2015 apply to eligible purchases from this store. These terms do not exclude consumer guarantees or the remedies that follow when those guarantees are not met.
The fault, damage, replacement, return and refund commitments in the Shipping Policy and Refund Policy remain part of the service described for an order. Nothing in these terms removes those commitments. Any provision that conflicts with a mandatory consumer right is read subject to that right.
UK Cancellation and Consumer Protection
For an online purchase, the statutory cancellation period normally ends 14 days after the day the goods are received. You can notify Tesslara by email or another clear statement, including the Cancellation Form. The Refund Policy explains the return period following notice and the statutory refund process.
Goods must be of satisfactory quality, fit for their stated purpose and as described. Mandatory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 apply to eligible UK purchases. Our voluntary 30-day return offer and free size or colour exchange service remain in addition to these rights.
These terms do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or another liability that law prevents us from excluding. The promises for faulty goods, delivery, returns, exchanges and refunds in our policies remain part of the service. A general limitation in these terms does not override those promises.
Resolving a Concern
Write to Tesslara with your order number, a description of the issue and the outcome you seek. Keep the correspondence so both parties can refer to the same order details. Bringing a concern to support leaves your rights to seek a legal remedy intact.
For UK consumers, mandatory protections in the part of the United Kingdom where you live remain available. These terms do not require you to give up a court or other remedy available to you under applicable consumer law.
Using the website
Use the store for lawful browsing, enquiries and purchases. When using the contact form or sending an email, provide information relevant to the enquiry and avoid including payment-card details in the message.
Store content is presented to help visitors understand the products and purchase process. Third-party links, including a carrier tracking link, take you to the service responsible for that page. Review the information supplied by that service when using it.
Personal information
Order and enquiry information is used to process purchases, arrange delivery, answer questions and handle returns or refunds. The Privacy Policy describes the categories of information involved and the contact route for privacy enquiries.
Keep your order correspondence for as long as you need it to follow up the purchase. Contact support using the email associated with the order where possible so the enquiry can be connected to the correct purchase.
Questions and concerns
Email support with the order number and a clear description of the concern. Include any relevant product link or tracking reference. Support hours are 9:00 AM to 6:00 PM GMT/BST (UK time).
These terms are read subject to the mandatory consumer protections applicable to the sale, including the Consumer Rights Act 2015. A concern about an order can be raised through the contact details below.
Related policies
Contact
Brand Name: Tesslara
Operated by: Lumora Media LLC
Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
E-Mail: info@tesslara.com
Telephone: +44 7427 818896
Email and telephone support: 9:00 AM to 6:00 PM GMT/BST (UK time)